Each of us face unprecedented times with the COVID-19 pandemic and its effect on our economy. Northpointe Bank is committed to the well-being and personal safety of Northpointe Bank’s customers, employees and the communities we serve. We are open for business and continue to work hard each day providing you essential banking and lending needs.
We're open to serve you
We are here for you, even as many of our team members are working remotely and face many of the same family needs and shelter in place challenges. While our Customer Service Call Center is open, we are experiencing higher than normal call volumes with longer than normal hold times. We encourage you to use our website FAQs and online services that are available 24 x 7. Our customers continue to appreciate Northpointe’s online banking, iOS and Android mobile banking apps, and Home app mobile lending tools to conduct nearly all banking and home loan transactions.
Home loan customers
Northpointe Bank is helping eligible home loan customers experiencing a financial hardship due, directly or indirectly, to the COVID-19 pandemic. Everyone’s situation is different and if you can pay your mortgage, pay your mortgage. If you are unable to do so, however, the Homeowner Assistance Fund (HAF) is a federal program designed to help homeowners impacted by COVID-19 catch up on mortgage, utility bills and pay other housing costs. To learn more about the HAF programs and/or to connect with your state’s assistance program administrator, please click on one of the following links where your property resides:
Please see our Frequently Asked Questions for additional information.
If you are facing difficulties making your Northpointe Bank loan payment, contact us at 1-866-347-8103 or PaymentAssistance@northpointe.com.
Loan Application Customers
To assist with residential loans in process, Northpointe Bank has implemented several steps to provide flexibility and accommodation to you, our customer. Regarding home property evaluations, beginning immediately certain loan programs may allow for an exterior-only inspection or desktop appraisal report. This provides alternatives in cases where customers or residential appraisers are not able to safely conduct an interior home inspection.
We have amended our income and employment verification procedures for flexibility with many employment closures. Northpointe Bank is working with its title company and settlement agent partners to provide ‘curbside closings’, and other alternatives to ensure your loan financing is not disrupted while many county recording offices throughout the country are closed.
Northpointe Bank is delivering on its mission and its key value of being client-focused and treating others like a friend, neighbor and family member. Thank you for your business and please stay safe.